Privacy Policy (POPIA)

Construction Durban (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is managed responsibly, transparently, and in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy outlines how we collect, use, store, and safeguard personal information when you visit https://construction.durban/ or engage with us for construction, building, maintenance, or related services.

1. About Us

2. Our Privacy Commitment

We value the trust placed in us by our clients and stakeholders and are committed to the following principles:

• Collecting only information that is necessary and relevant
• Processing personal data for legitimate business purposes only
• Never selling, renting, or trading personal information
• Not sharing personal data for marketing purposes
• Applying appropriate security safeguards
• Complying with all applicable legal and regulatory requirements

3. Information We Collect

3.1 Personal Information

We may collect personal details such as:

• Full name
• Contact number
• Email address
• Company name or job title (where applicable)

3.2 Project-Related Information

Where relevant to our services, we may also collect:

• Property or site address
• Project details, specifications, and requirements
• Information gathered during consultations or site inspections
• Documentation related to quotations, tenders, or insurance work

3.3 Technical Website Data

When you use our website, limited technical information may be collected automatically, including:

• IP address
• Browser type and version
• Pages visited and time spent on the site

This information is used for performance monitoring, analytics, and security purposes only.

4. How We Collect Information

Personal information may be collected through:

• Website enquiry or contact forms
• Telephone conversations
• Email communication
• In-person meetings, consultations, or site visits

We do not collect personal information without your knowledge or consent.

5. Purpose of Processing Personal Information

We process personal information strictly for legitimate business purposes, including:

• Responding to enquiries and preparing quotations or proposals
• Assessing and planning construction or maintenance projects
• Communicating with clients and relevant stakeholders
• Delivering contracted services
• Managing projects, timelines, and coordination
• Meeting legal, contractual, and regulatory obligations

We do not use personal data for unsolicited marketing.

6. Lawful Basis for Processing

Personal information is processed lawfully and fairly based on:

• Your consent
• Pre-contractual steps requested by you
• Performance of a contract
• Compliance with legal obligations

7. Sharing of Information

We treat personal information as confidential and do not sell or distribute it for marketing purposes. Information may be shared only where necessary, including with:

• Insurers or assessors (for insurance-related work)
• Approved subcontractors for service delivery
• Regulatory authorities where legally required

All sharing is limited, secure, and purpose-specific.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Access to data is restricted to authorised personnel and managed according to internal controls and professional standards.

9. Data Retention

Personal information is retained only for as long as necessary to fulfil its intended purpose, comply with legal requirements, or maintain business records. When no longer required, data is securely deleted or anonymised.

10. Your Rights

In terms of applicable law, you have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Object to processing or withdraw consent

Requests can be made using the contact details provided on our website.

11. Cookies and Analytics

Our website may use basic cookies to enhance functionality and monitor usage patterns. These cookies do not collect personally identifiable information, and you may disable them in your browser settings.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party platforms.

13. Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from individuals under the age of 18.

14. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legislation or business practices. Any updates will be published on this page with a revised effective date.